Project Description

Social Media Management

The Baggage Handling Company (BHC), are a family run business who provide a national luggage handling service to the cruising industry.

BHC is an already established company with a loyal customer base. They had been seeking ways to grow their business and brought Koala in to help them expand their reach on social media.

The first port of call was to understand ‘the customer’, their wants and needs, and some substantial research into the British cruising industry market. Following an initial rollout of a season promotion and referral card scheme, and some required development to the existing structure of their website to accommodate a new approach, the BHC took up a social media package.

An imaginative approach was taken to raise the profile of BHC via strategic planning, including the creation of original graphics and regular/monthly analysis of their Facebook page.

SKILLS NEEDED

Social Media Management
Graphic Design
Content Marketing
Analysis
Print
Website Maintenance

CATEGORIES

Social Media

CLIENT

The Baggage Handling Company

FACEBOOK
“Caleigh has been involved with everything from our web design, to social media, and even a complete brand refresh. At every stage, she has brought creativity and flair, while remaining professional at all times. Koala Marketing continues to add value to our marketing strategy at every step.
Highly recommended!”
Adam Glyde, Founder TwistedPair
“Koala Marketing came highly recommended. We needed exhibition collateral and some stand-out sales tools, ahead of a big industry event. They presented some impressive ideas. The event was a massive success, with two significant opportunities in the sales pipeline, taking the ROI to an astounding 7900%. I trust them entirely as marketing partners and look forward to the next project together.”
Liam Graham, Director Spectrum Infrastructure

“Koala Marketing listened, understood and translated our wants and requirements for developing a recognisable, sustainable and timeless brand. Explaining in detail at every step, how the changes would be perceived and beneficial to us as a company. Any company would benefit from Caleigh and Koala Marketing reviewing their branding.”

Gavin Le Maistre, Managing Director Threshold Security
“They gave us three excellent logos which were all equally creative, clean and strong in design. They made the process of working together very easy. Their prices are more than fair and their support and approachability throughout was great. We will use them for all our design needs.”
Daniel Brunnen, Director - En Route Logistics

“We hired Koala Marketing to manage our social media. In no time, we had a clear and personalised strategy established, which took in to account our company-wide plans. It’s been just three months, and already our presence on Facebook has grown as a result of great content our customers want to engage with. Handing this over to the capable hands of Koala has given us more time to focus on our business. Thank you for using your expertise to make our core social channel look more professional.”

Craig Smith, Director - The Baggage Handling Company
TRUSTED BY SMART BRANDS

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At Koala we are about more than just numbers. We are people driven, passionate and keen to educate and lead others into sustainable and eco-friendly futures. Working with us will help your business to streamline marketing actions into measurable results using our effective smart marketing services.